GENERAL
Customer service concerning online orders: info@zp.fi
The products in the web shop are sold by ZeroPoint Finland Oy, business ID 22995635. ZeroPoint Finland Oy reserves its right to change prices. Product pictures are selected in such a way that they describe the product and its color as closely as possible. The colors and their shades may vary depending on computer monitors.
PLACING AN ORDER
The products are mainly being ordered online, through the web shop at https://zpcompression.com. All orders are being confirmed by email, stating the price of the order, the delivery costs and the products ordered. Order confirmation requires a notification of a valid e-mail address in connection with the order. Through your user account at Zeropoint’s website you can check the contents of the order.
By placing an order the customer agrees to the valid terms and conditions, which apply to all the products delivered from ZEROPOINT’s web shop. These terms and conditions are valid, if the customer and ZEROPOINT have not agreed to other conditions.
METHODS OF PAYMENT
In the webshop you can use the following payment options:
- Online banking
You can pay through the following banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, Ålandsbanken. The payment takes place at the website of Paytrail.
- Credit card
You can pay with Visa, Visa Electron or MasterCard. The payment takes place at the website of Paytrail.
- Klarna Invoice
You can pay for your order through a Klarna invoice, delivered together with the package. Paying with Klarna invoice makes your transactions safe and easy. Billing fee 3,90 €. You never need to share your payment card details and you receive the ordered products before you have to pay for them. Payment period is always 14 days. Download your original invoice at klarna.com. If the payment is delayed, a reminder fee of 5,00 € and a 8.00% delay interest will be added to the bill. At the time of the purchase Klarna checks the customer’s creditworthiness, which in some cases may also involve a credit check. Check the detailed terms at Klarna’s website.
- Klarna Account
Minimum installment 8,95 €. Klarna Account payment method is design for these situations, when you want to decide for yourself the amount of payment’s monthly installments. All purchases paid by Klarna Account are being combined in a single monthly invoice. Monthly minimum of 8,95 € or 1-24 of the total amount of your order. Account management fee 3,95 € / month regardless of the order amount. You get the ordered products before you have to pay for them. You never need to share your payment card details. You can always choose to pay the rest of your debt in one go. Check the detailed terms at Klarna’s website.
TIME OF DELIVERY
Orders are being delivered by mail. Orders are being mailed as a rule every business day, and most of the orders are sent on the day they are placed, especially if it is before 14h. The post outbound is every day at about 16h. If there is changes or delays in the delivery times, we are going to contact you personally by email or phone to inform about them.
SHIPPING METHODS IN FINLAND
Small shipments are being delivered as a letter to your mailbox. Larger orders are being delivered according to your choice either to the post office or to your door. If you choose home delivery, please leave your phone number, so that the time of the delivery can be agreed on.
The products purchased as a gift are being delivered directly to the gift recipient. If you choose home delivery, please leave the gift recipient’s phone number, so that the time of the delivery can be agreed on.
Depending on the shipping method the orders usually reach their destination in 2-3 working days. We try our best to keep the web shop storage up to date, but if your order does not match the available storage amounts for some reason, we are going to contact you by email or phone and inform you about that.
SHIPPING IN EUROPE
Your order gets delivered by your country’s local post services. According to their practices and depending on the size of the package it may arrive directly to your address or you may have to pick it up from the closest post office. Make sure that your contact information is correct.
Note: International shipping items may be subject to customs processing. As a buyer, you should be aware of possible delays from customs inspection and import duties and taxes, which you need to pay. ZeroPoint does not take responsibility of such charges.
CUSTOMERS IN UNITED STATES
Zpcompression.com also to the US, shipment is made with DHL Express about 2-4 working days
SHIPPING COSTS
Delivery is free of charge when ordering for 80€ or more. A shipping fee of 5,95€ is charged for all orders under 80€. This applies to customers in all markets.
EXCHANGE AND RETURN POLICY
If our product does not meet your expectations, you can return it or exchange it to another product within 30 days. The product to be returned must be unused, in its original condition and in its original packaging. Normal return and exchange policy does not apply to gift cards or discounted products. For hygienic reasons, exchange and return policy does not concern socks.
A return fee of 5€ is deducted from the refund. First exchange of the order is always free of charge. Exchanges done in our shop are always free of charge.
When returning products for less than 80€ when original order has been above 80€ with free delivery costs, original delivery costs are deducted from the refund.
Please note that for non-collected packages we invoice a handling fee of 10€.
RETURNS
If our product does not meet your expectations, you can return it or exchange it to another product within 30 days. The product to be returned must be unused, in its original condition and in its original packaging. Normal return and exchange policy does not apply to gift cards or discounted products. For hygienic reasons, exchange and return policy does not concern socks.
When returning products, please make sure that products are unused, in original condition and packaging. Tags need to be in place. We do not take back dirty products or products damaged when trying on. If products are not in original shape, we cannot make the refund.
All customer refunds can be done with our customer return agreement with Finnish Post nr.: 633917.
Return instructions for customers in Finland:
- Make sure that products are clean and in original condition.
- Fill in the return form.
- Pack the products and the return form carefully in their original packaging.
- Take the package to your nearest post office/post pick-up point and tell them the name of our company Zero Point Finland Oy and the customer return agreement nr. 633917.
- Keep the receipt of your refund until we have refunded your order.
Returns are handled in a few working days after receiving the return. Refund is made with the same payment method as used when ordering. Refund can be seen on your payment method in about 2 weeks after handling the return.
In case of questions concerning returns, please contact our customer service at info@zp.fi.
For customers outside Finland wanting to return a product or make an exchange, please send us a message to info@zp.fi and we will give you more detailed instructions.
EXCHANGE
Product can only be exchanged to another product with the same price. First exchange of the order is free of charge. In case you would like to change the product to one with a different price, return the product according to our return instructions and make a new order from our web-shop. We handle product exchanges during 1-3 working days from receiving the return.
Please mark all exchanges to return form. Products to be exchanged are returned according to our return instructions. More detailed instructions for exchange are in the return form.
Keep the receipt of return until we have handled your exhange and sent the new product to you.
RECLAMATIONS
In case of reclamation, please send an e-mail to our customer service at info@zp.fi.
Put as subject to your e-mail ”reclamation” and your order number, for e.x. ”Reclamation nr. 123456”. Let us know what is wrong with the product and include product info. If possible, please include photo of the product claimed. We also need your contact info for further actions. When asked, please return the product according to our return instructions.